SHIPPING
We’ll ship your order from Osaka, 3-17-9, Nakatsu, Kita-ku, Osaka city Masterpista via JAPAN POST co.,ltd.
You can track your items from here >
SHIPPING SERVICE
Please let us know if you have any request for shipping or packing items together or separately. Please note that we cannot change the shipping address once your order was placed.
We don’t offer gift wrapping services currently.
CUSTOMS DUTIES
Your order is not include imported duty and other taxes. Please note that customs for the items are the responsibility of the customer.
Tariff rates vary depending on the type of product, material, country of origin, and trade agreements. Below is a summary of findings based on research conducted by ChatGPT (as of April 2025).
Please note that this information is general and actual tariff rates and tax systems may change. In addition to tariffs, other taxes such as value-added tax (VAT) or sales tax may apply. Be sure to check with your country's customs or relevant authorities for the most up-to-date information before making a purchase.
United States (USA)
Bicycle frames: Typically 3.9%
Bicycle parts: 3.9% to 10% (depending on the item)
European Union (EU)
Bicycle frames: 4.7%
Bicycle parts: 4.7%
Thailand
Bicycle frames and parts: No specific tariff rates were found, but imported goods may be subject to duties. It is recommended to check with Thai customs for details.
Singapore
Bicycle frames and parts: 0% tariff
However, a 9% Goods and Services Tax (GST) applies
South Korea
Bicycle frames and parts: 8%
Canada
Frames: 5%
Small parts: 0%
Malaysia, the Philippines, China, Thailand
No specific tariff rate information was found for bicycle frames or parts in these countries. However, imported goods may be subject to duties. It is recommended to check with the customs authorities of each respective country for more details.
SHIPPING FEE
Shipping fee is calculated based on the weight (products + packing material) and distance. Enter your region and weight of the purchases on the order page, you can check the calculated shipping fee.
Shipping charge example:
Aprox. 1kg (2.2lb) = Crank set+ shipping box
Aprox. 6Kg (11lb)= Frames and BB + shipping box
| China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | United States (including overseas territories such as Guam) | Central and South America (excluding Mexico), Africa | |
| Area1 | Area2 | Area3 | Area4 | Area5 | |
| Up to 1Kg (2.2lb) | 2,200 | 3,150 | 4,400 | 5,300 | 5,100 |
| Up to 5Kg (11lb) | 6,400 | 8,150 | 13,000 | 15,100 | 17,100 |
| Up to 6Kg (13.2lb) | 7,400 | 9,350 | 15,100 | 17,500 | 20,100 |
| Up to 7kg (15.4lb) | 8,200 | 10,350 | 17,200 | 19,900 | 22,500 |
| Up to 8kg (17.6lb) | 9,000 | 11,350 | 19,300 | 22,300 | 24,900 |
| Up to 9kg (19.8lb) | 9,800 | 12,350 | 21,400 | 24,700 | 27,300 |
| Up to 10kg (22lb) | 10,600 | 13,350 | 23,500 | 27,100 | 29,700 |
DELIVERY TIME
All items will be shipped within 3-5 business except pre-order items. Please note that delivery can be delayed due to adverse traffic or weather conditions.
RETURNS AND REFUNDS
We do not accept cancellation of orders or the return unless the item is defective upon our confirmation. Please take a picture of your defected item and email to shop@master-pista.com with your name.
We do not accept any requests after 14 days you received.
Shipping costs for returning will be your responsible and shipping costs are non-refundable.